Our new house builder had WCCV put in the carpet in our new house. The installation was done poorly. Bubbles and creases start to appear just after the 1 year install warranty. Dont let them fool you, they bring in cheap labor to knee kick in your whole house when they should be using the proper installation methods. They are not customer focused. Use any other company but them.

If 0 stars were an option I would select it. The original tile was recalled and we went back in February to select a new tile and was told they would reach back out in one week to schedule install. It’s now end of May. Calls, voicemails and emails go unanswered. Not entirely sure how this business is run and I’m now left with bathrooms where the grout is falling out.

Deb and John helped resolve an issue on bathroom floor tile grout quality. Very much appreciate their help. A few months ago, Erika was responsive in helping us fix some of the cracked floor planks at the 1-year walkthrough for a new house build by Pulte Homes. The two gentlemen did an excellent job with 5 replacement planks.

So, I ordered just under $10,000 worth of flooring for a commercial space. After waiting for the installers for 40 minutes for a 9:00 AM appointment, a salesman showed up to take over waiting duties. They were there until 7:30 at night. They did not bring all the materials needed to finish the job, so they were scheduled to come back the following day at 5:00 pm. I waited 40 minutes, no call, just no-show! It was re-scheduled for the next day in the AM. A young man showed and I started looking at the work in the daylight while he finished up. They had damaged the fresh paint in many locations. This was not roll carpeting, it was squares. I have been a property manager for well over 30 years, they had to work at messing up the walls this much. It was bad enough that we had to get out the paint and roller and redo the bottom foot on several walls. I saw no need for the damage, it was just blatant disregard for the work and time of others. They are consistent on this. Save yourself a bunch of headache, and find another vendor, I did. R Fogle

Jake the warehouse supervisor is super at coordinating my orders properly, and others have spoken very highly about his efficiency. Not sure if I would still use this wholesale location if not for Jake’s professionalism, and his ability to take care of an issue promptly.