We stand behind our work. Customer satisfaction is as important to us as it is to you. Our goal is to have zero call backs, but on occasion things do happen on a job site that require us to go back to a job we previously installed. Regardless of whether it was 3rd Party Damage, a Manufacturing Flaw, or another reason, the homeowner wants it fixed and fixed according to their schedule.

For that reason, WCCV has a dedicated department that has on staff, expert mechanics for each of the flooring products we install. If there is a problem on a job site, we have the know-how to get it fixed and get it fixed fast. We contact your homeowner, find a convenient time for them, make the repair to the homeowner’s satisfaction, and keep you in the loop as to what is going on.

WCCV has made this investment because it is the right thing to do. By having this staff available we make you, the builder, look even better!

Customer Reviews